New York Comicon Woes
Today, at 12pm Eastern Time, tickets for the NYCC went on sale. We were sure to be online with 2 machines this time, since last year the ticket purchasing process was marred by server queue crashes and session resets. We waited online for almost an hour before we lost our place in line due to this, and the result was that we couldn’t get the multiple day passes like we wanted. This year, we expected that they would’ve addressed the issues and improved the process to prevent this from happening again. Unfortunately, I assumed that they gave a shit. SPOILER ALERT: They absolutely DON’T give a shit whatsoever.
From the get go today, people (myself included) were plagued by issues with the page not loading, or session crashes, resulting in needing to keep hitting refresh for a few minutes until the page finally decided to load. People posted about these issues on the NYCC Facebook page, only to get the generic response of “just refresh the page and you’ll be fine”. No, NYCC, we weren’t fine. We finally got to the ticket selection page, and picked a few 3 day passes for ourselves and a friend. We went through a bunch of bullshit questions and the usual input of info, and clicked complete order. BOOM, “The connection was reset”. Refreshed a few times, and finally it came back, but I was back a few pages and needed to input my info again. Clicked complete order. Connection reset. This happened a few times, until finally I got past that part to the end. Unfortunately, by this point, I only had 23 seconds remaining to fill out my CC info, because Paypal wasn’t working with their servers. This is because the entire time I was getting resets and having to re-enter everything, the fucking clock was still ticking for the reservation!!! Oh, and there were some more bullshit questions on this page too, like “how did you hear of us?”, and “have you attended before?”. So now, by the time it was done, we got the message saying that our reservation timed out, and we lost the tickets. MOTHERFUCKER!!! When it dumped us back to the ticket selection screen, sure enough, the 3 day tickets were sold out and we were boned. We chose to only buy Friday tickets, since after this there was no way in hell I was giving them any more of my money.
Now here’s the thing. You can’t honestly tell me that they don’t have the resources to prevent this from happening. They pull in enough profit to get this shit sorted out, and it’s a comicon, so they have access to plenty of nerds who can properly set this shit up, or at least know of others who can get the job done. Also, they have no response to the people who got screwed out of tickets. I know of one person who posted on their Facebook page that she wanted 2 tickets for Saturday, one for herself and one for her kid, but with all the server fuck ups she ended up with only one ticket, and then it got sold out. No response for her from the NYCC crew. For those who posted about issues with connection resets, the only response was to refresh. If that didn’t work, they just stopped responding. I posted on their page, and they promptly ignored the fuck out of my post, along with most others who had similar issues.
When it all boils down, only one conclusion makes sense. They really don’t give a flying fuck about any of us. As far as they’re concerned, the tickets will sell out whether their servers crap out or not, so why bother investing the time and money to improve anything. With them, it’s only about the money they see raking in. They just hide while people vent their frustrations, and let it subside into the background while they sit and count their money. For me, this will likely be the last year I attend the NYCC. I’ve been at EVERY SINGLE ONE since they started, and supported them over the years, but I’m not gonna keep that up if they stop giving a shit because they don’t need my support anymore. Instead, I’ll stick with smaller venues and events, and to hell with these people. I encourage anyone who reads this to avoid this event like the plague from this point forward. It’s always overcrowded, their organization skills during the even are poor, their ticket purchasing is abysmal, and it’s apparent that they really just don’t give a rat’s ass about anyone in attendance. I’m saddened by all of this, because I’ve always enjoyed attending, but my ethics are important to me, and I refuse to stand behind an organization that has no honor. Sorry, Lance Festerman, but it appears you and your organization have no honor.
Oh, one last thing. All types of passes for this IMMEDIATELY showed up on stubhub following tickets going on sale. It seem that many of the people only bought them to sell them out quickly and resell them at insane prices. This makes our issues trying to legitimately buy tix for ourselves that much worse. It seems the only ones to really benefit from this crap are the resellers and bots….